Sales staff can use the Park Basket feature to temporarily save a customer’s basket, offering for flexibility for customers who need more time to decide or return later to complete their order. This is especially helpful in physical stores where customers might try on items or explore additional options.

How to Park a Basket

In the Basket View, the Park Basket button is located at the bottom of the screen. This button remains sticky, ensuring visibility even if the basket list is lengthy.

1. Initiating the Park Basket Process:
   • Press the Park Basket button to open a modal where users can enter a name for the basket.
   • If no name is entered, the basket will be automatically named after the device.
2. Completing the Process:
   • Once the basket is parked, InStore resets the session and returns to the Entry View.
   • The parked basket will remain in the system for 45 minutes, allowing sufficient time for customers to make decisions or try on items.

This feature helps sales staff provide a seamless experience while ensuring customers are not rushed during their shopping journey.

Resume a Basket

Parked baskets can be accessed via the Staff Dashboard under the Parked Baskets section, located between the Staff Tools and Information sections.

Details of Parked Baskets

Each row in the parked basket list includes the following details:

• Basket Name: The entered name or the device name if no name was provided.
• Device Name